Returns, Repairs & 2-Year Guarantee

Our promise

At Bound, we design our gear to go the distance — responsibly made, thoughtfully crafted, and built to last. But if something's not right, we're here to make it better.

30-day returns

You have 30 days from receiving your order to return any item for a refund. To qualify, the product must be unused, in its original condition and packaging with tags and seals attached, with proof of purchase.

How it works

1. Contact us with your order number and we'll arrange a courier collection from your address.
2. A collection fee is deducted from your refund: R150 for small bags (slings, crossbodies, moon bags) or R250 for backpacks and larger bags.
3. Once the item is received and checked, your refund goes back to your original payment method, usually within 5 working days. Your bank or card issuer may take a little longer to show it.

Wrong, damaged or faulty items: let us know within 30 days of receiving your order. We collect at our cost and will replace, repair or fully refund the item, including delivery — no collection fee. This is in addition to your rights under the Consumer Protection Act.

2-year guarantee

Every Bound bag is covered by a 2-year guarantee against defects in materials and workmanship — zips, stitching, buckles and straps. Keep your proof of purchase showing the date and place of purchase. Repairs come first; if we can't fix it, we replace it with the same or a similar product.

Repairs

Our gear is made to be repaired — not replaced. Out of guarantee, we offer affordable repairs for wear-and-tear issues, because keeping your gear in use is better for you and the planet.

How it works

1. Send us a message with photos of the issue.
2. We'll confirm whether it's covered under guarantee or quote a fair repair fee.
3. You send it in (tracked delivery recommended — the item is your responsibility until it reaches us) — we fix it and send it back free of charge if it's a guarantee repair.

Repair. Reuse. Repeat.

Bound products are built to stay in motion. If you're done with your gear, we'll help you rehome or recycle it — just reach out.