Refund policy
Our promise
At Bound, we design our gear to go the distance – responsibly made, thoughtfully crafted, and built to last. But if something's not right, we're here to make it better.
30-day returns
You have 30 days from delivery to return any item for a refund. To qualify, the product must be unused, in its original condition and packaging, with proof of purchase.
How it works
- Contact us at info@boundeverywhere.com with your order number and we will arrange a courier collection from your address.
- A collection fee is deducted from your refund: R150 for small bags (slings, crossbodies, moon bags) or R250 for backpacks and larger bags.
- Once the item is received and checked, your refund is processed to your original payment method within 7–10 business days.
Faulty items: if your bag arrives damaged or develops a manufacturing fault, you receive a full refund including delivery – no collection fee.
2-year guarantee
Every Bound bag is covered by a 2-year guarantee against manufacturing defects in materials and workmanship – zips, stitching, buckles and straps. Repairs come first; if we can't fix it, we replace it.
Repairs
Our gear is made to be repaired – not replaced. Out of guarantee, we offer affordable repairs for wear-and-tear issues. Send us a message with photos of the issue and we will confirm whether it is covered under guarantee or quote a fair repair fee.
Questions
Email info@boundeverywhere.com or call +27 21 447 6830 (Mon–Fri, 8am–4pm).